Quadient Neoship BASIC_PLUS User Guide

•  Quadient Neoship ADVANCED User Guide

Procedure

1. 1. 1. 1. The “Ship From” field is used to identify the return address of where the item is being shipped from. Using the drop down menu, select the appropriate “Ship From” address. For this example “MAIN – NEOPOST USA” will be chosen.

            The “Packaging Type” field is used to select the type of packaging the item will be shipped in. Using the drop down menu, select the package type. If the package type you are looking for is not available in the drop down, simply create a new package type by selecting “Define Customer Package Type”. 

            When creating a new package type, you have to enter the following information:
            • Dimensions and weight of the package
            • Short description of the package
            • Assign the package a default mail class and optional extra services
            • Visibility of package

            For this example “Package Any dimension < 12” will be chosen.

             
            1.  

               • 

                

                

                
         2. Place the item you are shipping on the weighing platform.
            Click “GET WEIGHT”.
             
            1.  

               • 

                

                

                
            2.  

               The weight is now displayed.

                
            3.  

               • 

                

                

                
         3. To create a “batch” you will first have to select existing addresses from your Address Book. Each batch can consist of up to 100 addresses. Select “Multiple Shipment”.
            Click “CREATE BATCH”.
             
            1.  

               • 

                

                

                
         4. To add addresses to a batch, click the “<” button next to the address that you would like to add. The address will move under the “Batch Addresses” heading. Once you have added all applicable addresses, click “CONTINUE”.
             
            1.  

               • 

                

                

                
         5. Under the “Shipping Services” column, click “GET RATES”. All applicable rate classes and extra services that can be applied to the items being shipped will be listed here.

         6. Once you have selected all applicable extra services, click “CALCULATE TOTAL POSTAGE” to review the total cost for all items being shipped within the batch.

             
            1.  

               • 

                

                

                
         7. To view the individual break down of each item within the batch shipment click the “+” sign.
             
            1.  

               • 

                

                

                
         8. Before printing the shipping labels, click on the “gear” icon to verify or set your printing preferences such as:
            • Printing device
            • Type of printer
            • Label default
             
            1.  

               • 

                

                

                

         9. You are now ready to print the shipping label, click “PRINT SHIPPING LABEL”.

             
            1.  

               • 

                

A refund can be initiated during the 24 hour period after the shipping date when a shipping label was created and printed in error. 

NOTE: You can cancel the shipment on the day the label was printed.
   • When applying for a refund, the User will receive 90% of the postage value back. 
   • When cancelling a shipment, the User will receive 100% of the postage value back.

As soon as the User applies for a postage refund, their Quadient Postage Funding^® account will be credited for 90% of the postage value. 
Once a label has been printed, you have 1 business day to request a refund.
NOTE: it is 1 business day from the mailing date printed on the shipping label.

The refund is by funds that are credited to the Quadient Postage Funding^® account. You cannot receive funds in any other format.

Refund requests are not always approved. The USPS^® researches each refund request. If the refund is considered false or fraudulent, it will be rejected. The refund amount will be reversed within the Quadient Postage Funding^® account. This process can take up to 45 days.

1. Procedure

    

    

    

   1. Select “Shipping History” from the HISTORY drop down menu.

       

   2. In the “Refund/Cancel” column, select “CANCEL”.

      Once the cancellation is initiated, a pop up message will appear alerting you to destroy the label and not to induct it into the mail stream. If you do induct the label into the mail stream after requesting a void you will be charged for the postage on the label.  You have the option to accept or not accept these terms and conditions.  As soon as the cancellation is initiated, 100% of the funds will be replenished into the Quadient Postage Funding® account.

      Note:
      To view a cancelled shipment, select “Shipping History” from the HISTORY drop down menu and on the SHIPMENT LIST page click on “Filtering criteria”.  Select “Cancelled” from the Cancelled drop down menu and click on the “FILTER” button.

Quadient Device Manager_230609_131825